Gestión de Satisfacción al Cliente II. CIENCIA UNEMI, [S. l.], v. 7, n. 11, p. 107–121, 2015. DOI: 10.29076/issn.2528-7737vol7iss11.2014pp107-121p. Disponível em: https://ojs.unemi.edu.ec/index.php/cienciaunemi/article/view/118. Acesso em: 5 nov. 2024.