Digital transformation plan for the operational management of the department of property of uniandes university

Abstract

This research arises from the need to optimize processes and increase the operational efficiency of the Property Department of Uniandes University. The starting point was the problem related to the slowness of processes, which affects teachers, students and researchers who require the necessary inputs for the educational process in a timely manner. The general objective of the research was: "To design a digital transformation plan for the improvement of the operational management of the Property Department of Uniandes University". To achieve this general objective, first a state-of-the-art study was carried out related to digital transformation and operational management, then field research was carried out with the participation of all those directly and indirectly involved in the departmental operational manage- ment (staff, teachers, researchers and students). The study was quantitative, using the survey as a research technique and the associated instruments were questionnaires. The findings confirm that many operational processes are manual and therefore delayed, which prevent efficient and timely decision making. This is most noticeable when working with university extensions. Finally, a digital transformation plan is proposed in which the following aspects will be prioritised: digitalisation or automation of all processes, the generation of positive experiences for the department's users, the generation of digital competencies through the training of all officials who work directly or in- directly with the department and the generation of digital operational models in the department. The research hypothesised that: "with the implementation of a digital transformation plan, the operational management of the Property department of the Uniandes University in the city of Ambato will be improved". It was concluded that the operational management of the property department has problems in terms of delays and effectiveness and that a digital transformation process should be applied as a solution based on a previously designed plan