SYSTEMATIC REVIEW OF EVALUATIVE METHODOLOGIES IN THE MANAGEMENT OF INTERPERSONAL CONFLICTS IN THE HEALTH SECTOR
DOI:
https://doi.org/10.29076/issn.2602-8379vol6iss11.2022pp126-142pKeywords:
Workplace conflict, conflict management, health personnel attitude, evaluation procedures, instrumentationAbstract
Abstract: In the management of workplace interpersonal conflict (WIC) is necessary to examine magnitude of changes the contextual and personal resources. The objective is to synthesize the evaluative methodologies in the WIC used by professionals and civil servants in the health sector. A systematic review was applied whose inclusion criteria considered full-text studies published in databases, directories and repositories: Wiley Online Library, Taylor & Francis, Scopus, EBSCOhost, REDIB, DOAJ and OPS-BIREME; the period of investigation was from January 2005 to July 2021, with no language limit and using nine ad hoc Spanish descriptors. Thirty-four articles fulfilled the inclusion criteria, of which 32.4 % of the studies were developed in North America, the sample size in the studies ranged from 12 to 473 subjects including doctors, nurses, other healthcare professionals, doctors and nurse managers, and support staff in healthcare facilities. Before and after the multilevel interventions for conflict resolution (duration: 1 day - 1 year) they applied five methodological evaluation alternatives, the first being the evaluation of the predominance among the six conflict management styles within a quasi-experimental design.
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